Hypewave – Refund and Return Policy
At Hypewave, we strive to provide our customers with high-quality, trendy clothing that meets their expectations. However, if for any reason you are not satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
1. Return Policy
We accept returns under the following conditions:
- The product received is damaged or faulty.
- The product is not as described on our website.
- The product is unworn, unwashed, and in its original condition with all tags attached.
Return Window:
You can initiate a return within 3 days of receiving your order. If 3 days have passed, unfortunately, we cannot offer a refund or exchange.
Return Process:
- To initiate a return, please email us at support@hyepewave.xyz with your order details and reason for return.
- Once your return is approved, we will provide instructions for returning the item.
- Please ensure the item is securely packaged to avoid damage during shipping.
- The customer is responsible for the cost of return shipping unless the item is faulty or damaged.
2. Refund Policy
Refunds will be processed for returned items that meet the criteria listed above. Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Refund Process:
- If approved, your refund will be processed, and a credit will be applied to the bank account you provided during the purchase.
- Refunds may take 7-10 business days to appear in your account, depending on your bank’s processing times.
Contact Us
If you have any questions or need assistance with your return or refund, please feel free to contact us:
- Email: support@hyepewave.xyz
- Facebook Page: https://www.facebook.com/hyepewave.xyz
- Website: https://hyepewave.tarikul.dev